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Returns

 

GoTailgater.COM Return Policy

 

Return Policy - All products sold come with a 30 day return policy.  You may return your product to GoTailgater for the cost of the item which is applied to the credit card used to purchase the product.  All shipping costs will be covered by the customer. GoTailgater will not honor any returns for refund after 30 days.

 

DISH Set-top Returns:

 

  • 30 day return policy applies to unopened and unactivated set-top boxes. Refund will be applied to the credit card used to purchase in the amount of the merchandise less a 15% restocking fee. Activated set-top boxes can only be returned for exchange if defective.
  • DISH set-tops carry a 1 year (365 day) warranty beginning from the date of initial activation. Warranty only covers manufacture defects. Defects arising from misuse by customer will not be warranted.
  • DISH Set-tops under warranty will be exchanged for the same type as the defective equipment (like for like).
  • Returns must be requested through GOTAILGATER.COM. Once an RA has been requested, we will process your request and email you the RA number and return instructions.
  • Customer must obtain a RA number. No returns will be accepted without a return authorization.
  • Remote controls must be returned with the defective set-top. Should a set-top be returned without a remote, a fee of $59.00 will be assessed and charged to your credit card.
  • DISH set-tops will be tested in our facility. If no defect is found, a fee of $40 will be assessed and charged to your credit card and the set-top returned to you.
  • Replacement will be sent only when the defective product has been received and tested.
  • Advanced Exchanges are available upon request. In this process a new set-top is ordered and charged to you through GOTAILGATER.COM. A refund will be processed back to you after the set-top has been tested.
  • Shipping Requirements
    • Set-tops must be packaged in original package or in a way that will ensure that it is not damaged in transit back to GOTAILGATER.COM.
    • A return authorization number must be written on the outside of the shipping carton. DO NOT write the RA number on the set-top itself.
    • Set-top must be sent via a traceable, weighted ship method.

 

Tailgater:

 

Within 90 days from purchase date, you may return your Tailgater to GOTAILGATER.COM only if it is unused and in working order. Used Tailgaters cannot be returned. MANUFACTURER'S LIMITED WARRANTY.

 

Every Tailgater portable antenna is thoroughly inspected and tested before leaving the factory and is covered by the following one year parts limited warranty from the date of original purchase. One year parts warranty: The customer is not responsible for the cost of replacement parts if the original part is determined to be defective under the terms of the warranty. The customer is responsible for the cost of replacement parts after one year.

 

If any trouble develops during the warranty period, the customer should contact DISH at 1-800-333-DISH (3474). The customer must contact DISH before the warranty period expires. The customer must supply proof of purchase (such as a dated sales receipt) when requesting warranty service. If the customer cannot supply proof of purchase, the warranty period shall start 60 days after date of manufacture.

 

If inspection shows the trouble is caused by defective workmanship or material, product manufacturer King Controls will repair (or at its option, replace) the Tailgater without charge. When returning product, King Controls will supply an RMA number (Return Merchandise Authorization). This number must be clearly written on the box. Failure to clearly write RMA number on box may result in delays in processing claim. Along with the product, the customer should include in the box: his/her name, address, daytime phone number, and proof of purchase and description of the problem.

 

This warranty does not cover installation and external wiring, or remanufactured units. This warranty does not cover damage caused by the use of a mounting bracket other than a mounting bracket designed for this product. This warranty is not transferable from the original owner.

 

If it is determined that the unit needs to be returned to King Controls, customer must return COMPLETE product, freight prepaid, to: King Controls, 11200 Hampshire Ave. S. Bloomington, MN 55438-2453. Due to the expanding and changing TV market, the manufacturer cannot be held responsible for changes made to satellite services. Software updates to address such issues are not covered under this warranty. This warranty also does not apply where:

 

  • The product has been abused, misused, improperly installed or improperly maintained.
  • Repairs have been made or attempted by others that are not certified by King Controls to do such repairs.
  • Repairs are required because of normal wear and tear.
  • Alterations have been made to the product.
  • The antenna unit has been opened without authorization.
  • Damage has been caused by power washing.
  • Circumstances beyond the control of King Controls cause the product to no longer operate correctly.
  • Customer is not the original owner.

 

IN NO EVENT SHALL KING CONTROLS OR ANY OF ITS RESELLERS, DISTRIBUTORS OR RETAILERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES FROM THE SALE OR USE OF THE PRODUCT. THIS DISCLAIMER APPLIES BOTH DURING AND AFTER THE TERM OF THE WARRANTY. KING CONTROLS ON BEHALF OF ITSELF, ITS RESELLERS, DISTRIBUTORS AND RETAILERS, DISCLAIMS LIABILITY FOR ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF “MERCHANTABILITY” AND “FITNESS FOR A SPECIFIC PURPOSE,” AFTER THE ONE YEAR TERM OF THIS WARRANTY.

 

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

 

Antenna's:

 

Within 30 days of receipt of your order, you may return:

 

  • Any Winegard item in it's original condition. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors.
  • Winegard product returns that are returned for credit will be subject to a 15% restocking fee. Special-order products are not returnable.

 

Winegard returns will not be accepted for any of the following reasons:

 

  • Packaging is missing, incomplete, damaged or defaced
  • Missing or damaged accessories, warranty cards, manuals, ect
  • Product is not in acceptable condition for resale (scratched, damaged, ect)
  • Electrical parts are not returnable if plugged in or unsealed for any reason
  • No returns will be accepted without a return authorization number.

 

Original order shipping charges are non-refundable and no returns will be accepted without a return authorization (RMA#) number.

 

Winegard Defective Items

 

  • Advance Replacement:: Advanced Exchanges are available upon request. In this process a new set-top is ordered and charged to you through GOTAILGATER.COM. A refund will be processed back to you after the set-top has been tested.

 

Winegard Products with Product Rebates:

 

Before submitting any product Mail-In Rebates, please be sure you are satisfied with your product and is in perfect working condition. Once a Mail-In Rebate has been redeemed, item cannot be returned.

 

Winegard Warranty:

 

All parts are covered by Winegard's Manufacturer Warranty. Winegard's Manufacturer Warranty is included with your product. Please review the warranty carefully for additional information.

 

GOTAILGATER.COM or Winegard is not responsible for any labor costs which occur as a result of the installation of wrong or defective parts.

 

Please be aware that:

 

  • Damaged items cannot be returned
  • No refunds will be given for any reason after 30 days from receipt for your order
  • No returns will be accepted without a return authorization (RMA#) number

 

RG6 Jumpers:
Pace International RG6 jumpers carry a 30 day warranty from date of purchase.